IT Support Technician
An IT Support Technician role is usually, but not restricted to being a desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent would use a system to manage their customer bookings and when the system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation. The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.
This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations.
Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.
The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.
Our delivery model and partnered approach, ensures your business benefits from the apprenticeship programme.
The key roles for a IT Support Technician apprentice are:
- 1st & 2nd line support telecoms technician
- Communications technician
- Data Centre support technician
- First-line support technician
- IT support officer
Opportunities for apprentice graduates to progress onto are:
- Data Analyst
- Cloud Engineer
- Network Engineer
- Cyber Security Analyst
- Software Engineer
How can this apprenticeship help your career?
You will develop great analytical and technical skills. Examples of these include knowledge of databases, cloud concepts, computer hardware/software and IT security protocols
This apprenticeship programme runs in cohorts and have dedicated academic start dates. The apprentice will be required to attend 36 teaching and learning half days for this apprenticeship programme. These teaching and learning days are a requirement for the apprentice to learn the needed knowledge, skills and behaviours to develop as a IT Support Technician and to achieve their apprenticeship assessments.
The apprentice will also be required to attend 5 consecutive assessment days at the end of the apprenticeship in order to complete their End-Point Assessment.
Breakdown of Apprenticeship Programme
Stage 1 – Induction & Initial Assessments
During this stage, Velocity Academy will complete the apprenticeship on-boarding process with you and your employer. During this, the apprentice will complete an induction to your apprenticeship programme and the apprentice will also complete initial screening assessments for their functional skills.
Stage 2 – Your Learning
During stage 2, the apprentice will receive their tuition attendance dates for their required apprenticeship programme. These tuition dates will be hosted through Velocity Academies Online Live Classrooms and lead by your dedicated programme lead. The apprentice and the employer will also be invited to an apprenticeship review meeting every 6 weeks with their apprenticeship programme lead.
Stage 3 – Mock EPA Activities
As the apprentice gets towards the end of their apprenticeship programme, they will be preparing for their End-Point Assessment (EPA) activities. Consider these as the final summative assessments that will lead to the apprentice achieving their apprenticeship. During this time, the apprentice will be conducting mock assessments with their programme lead.
Stage 4 – End-Point Assessment & Graduation
This is the final stage of the apprenticeship programme. The EPA activities are lead by the awarding body and the apprentice will be allocated an assessor from the awarding body to complete their assessments with. Once the apprentice has completed these assessments and passed them, they would then be ready for graduating from their apprenticeship programme.
Individual courses covered during this apprenticeship are:
- IT Essentials
- Microsoft Azure Fundamentals
- Microsoft Server Fundamentals
- Microsoft Mobility & Devices
Skills and Behaviours developed:
- Works professionally, taking initiative as appropriate and acting with an ethical approach
- Communicates technical and non-technical information in a variety of situations to support effective working with internal or external stakeholders
- Demonstrates a productive and organised approach to their work
- Self-motivated, for example takes responsibility to complete the job.
As a Non-Levy employer (SME), you’ll have an annual pay bill of under £3m. Non-Levy paying employers will share the cost of training their apprentices with government – this is called ‘co-investment’; the government pays 95% towards to the cost of apprenticeship training with the employer paying the remaining 5%.
Small, Medium Employer (under £3m annual payroll)
- £75.00 per learner per month (5% employer contribution *10 months = £750) + VAT
Small Employer Incentive
The government recognises that smaller employers have historically played a very important role in helping young and disadvantaged people into the workforce. They continue to support small employers to take on younger Apprentices (16-18).
So, for employers with fewer than 50 employees, the government will pay 100% of the Apprenticeship training costs for these individuals.
£1,000 is available to any employer taking on a 16-18 year old apprentice, or a 19-24 year old with an EHC plan; also available for Levy employers.
Levy Employer (over £3m annual payroll)
- On Programme: £500 per learner per month * 24 months = £12,000 (80%)
- End Point Assessment: £3,000 (20%)
- Total Cost = £15,000