Senior Partnership Executive

Role: Senior Partnership Executive

Reports to: Digital Partnership Manager

Job Purpose:

• Work alongside the Digital Partnership Manager to maximise Apprenticeship opportunities to SME and Levy employers
• Provide administrative support to the Apprenticeship Recruitment process
• Promote Velocity’s products and services to current and prospective clients

Based: Office based (Normanton)

Responsibilities

• To build lasting relationships with customers, by delivering exceptional customer service standards
• Maintain and develop relationships with existing customers via telephone and email communication
• Go out of your way to get customers excited about our incredible range of qualifications on offer at Velocity
• Work as part of a dynamic team, meeting targets, deadlines and delivering on promises
• Stay in touch with our customers to offer them a great aftersales experience
• Overcoming any objections with a view to getting the customer onboard
• Secure agreements from prospective customers through a relationship building and partnership approach
• Provide administrative support to the recruitment process, updating records and systems
• Explain products and services to potential customers and assist them in selecting those best suited to their needs
• Attend team meetings and share best practice with colleagues
• Achieve and exceed the minimum targets for engagement and conversion of leads

Essential Skills, Knowledge and Experience

• Well-developed interpersonal skills
• Good customer contact skills – customer orientated
• Ability to work under own initiative, whilst also being able work as part of a high energy team
• Ability to work to tight deadlines
• Confidence
• Good ICT/digital skills
• Problem solving skills
• Ability to plan, organise and prioritise own workload
• Honesty and reliability
• Excellent communication, organisation, and people skills – we want people who love what they do !!!

Desirable Skills, Knowledge and Experience

• Industry recognised Customer Service/Business Development related qualification
• Experience in sourcing employer contacts and creating interest/demand from customers

Other requirements

• A full enhanced DBS check will be required

Benefits

• Employee incentive schemes
• 25 days annual leave (increasing 1 per year to 28 days) plus Bank Holidays, Birthday and Christmas Shopping Day
• Long service awards
• Company pension auto enrolment scheme
• Excellent learning & development opportunities
• Uncapped commission